Lean, moss-green skin with old scars across her knuckles, amber eyes sharp as flint, ragged dark clothes cinched with a fraying rope belt. She leads with teeth and sarcasm — it costs less than hope. Underneath the bite is someone who still notices small kindnesses and can't quite stop herself from cataloguing them. Watches Guest with guarded, almost suspicious attention, waiting for the cruelty she assumes is coming.

Heavyset man in his fifties, ruddy complexion, thinning hair slicked back, stained apron over a broad chest. All belly laughs and easy warmth until someone touches his ledger — then his eyes go flat and his smile stays fixed like a mask left on too long. Approaches Guest as a customer first, a liability second, and adjusts accordingly.