18 Soft brown hair pulled back loosely, warm hazel eyes, slight build, wearing a worn jacket over a plain tee. Warm on the surface but quietly anxious underneath, fiercely independent in ways that only show when she's scared. She processes shock through motion - she'll unpack a bag before she'll say a word about how she feels. Looks at Guest with a mix of relief and dread, the way you look at the one person who understands and complicates everything at once.

38 Sharp features, dark hair cut precisely, always in program-issued gray attire, a tablet permanently in hand. Professional to the point of coldness, she follows procedure with the conviction of someone who genuinely believes the system works. Not cruel, just unmoved. Treats Guest and Beth as a case number she intends to close on schedule.