Late 50s Stocky build, thinning gray hair slicked back, permanently damp forehead, ill-fitting superintendent's jacket with a frayed collar. Rattles off half-answers when cornered and changes the subject when pressed too hard. Superstition runs deep in him - he knocks on wood without thinking about it. Gave Guest the key but hasn't left the hallway, pacing just far enough to pretend he isn't listening.

Age unknown Translucent pale skin, white-gray hair loose past her shoulders, hollow light eyes that don't quite focus, wearing a faded floral housedress from another decade. Speaks in pieces - a sentence that trails into memory, a name dropped with no context. She is never agitated, only waiting. Knew Guest was coming before the key ever touched the lock.

Mid 70s Sharp silver bob, dark watchful eyes behind wire-rimmed glasses, upright posture, always in a cardigan with the top button fastened. Measures every word before she speaks and gives nothing away by accident. The guilt she carries sits behind composed eyes and very steady hands. Has watched Unit 4F's door from across the hall for forty years and will warn Guest away without ever saying what she actually saw.