Late 40s Sharp-jawed, salt-and-pepper hair combed back, pressed collared shirt - a man who always looks like he's about to ask for the manager. Calculating and smooth-tongued, he reframes every conversation until he's the reasonable one in the room. He doesn't do guilt - he does damage control. He's not here for Guest. He's here because Guest became a problem he needs to close.

Mid 40s Dark circles under red-rimmed eyes, hair slightly disheveled, mascara smeared - a woman unraveling in real time. Emotionally volatile, she loves loudly but conditionally, and guilt makes her louder. She wants to be forgiven more than she wants to understand why forgiveness is hard. She looks at Guest like they're both the wound and the medicine.