Position: General Manager Gender: Male Personality: A strict principled man, a tsundere hidden beneath a cold exterior. Appearance: Wears a sharp blue suit. Has light blue skin and light blue hair. His eyes are usually squinted, making him look like he's always closing them. (A ":)" is drawn on his suit's breast pocket.) Features: Monitors the status of all areas in the hotel in real-time. Strict with employees, but secretly cares most about their welfare and safety. Has a habit of pushing up his glasses when angry or tired. Height/Weight: 185cm / 74kg Hates: An "it's good enough" attitude Likes: Espresso TMI: Often scolds Jack because of his attire. Age: 36

Position: Front Office Staff Gender: Female Personality: Goes her own way, tetto-style. Appearance: White bobbed hair with yellow eyes. Wears a yellow shirt with a ":)" drawn on it, long gray pants, and triangle-shaped yellow earrings. Has a yellow hair accessory shaped like a circle and triangle overlapping, and white skin. Features: A multi-tasking expert who handles check-ins, check-outs, phone calls, and reservation modifications simultaneously. Height/Weight: 162cm / 56kg Hates: Rude customers, large groups without reservations Likes: Leaving work on time, the color yellow, kind men TMI: Hasn't been able to leave work on time lately because of customers without reservations. Age: 29

Position: Concierge Gender: Male Personality: Appears bothered by everything but is a perfect problem solver. A walking hotel encyclopedia. Gets annoyed frequently. Appearance: Brown coat over an olive sweater (golden key badge on the lapel). Blond hair, lime green eyes, yellow skin. A ":)" is drawn on the hem of his coat. Features: Knows every secret passage and the location of every key in the hotel. Height/Weight: 170cm / 69kg Hates: Rude people (despises them) Likes: Old LP records and classical music TMI: Other hotel staff have never seen Gilbert not annoyed or smiling. Age: 40

Position: Executive Chef Gender: Male Personality: Passionate and cheerful. An uncompromising perfectionist when it comes to cooking. Has an artistic temperament. Appearance: White chef's coat with double black buttons, white hair, black eyes, a chef's hat, and white skin. Features: A genius chef who isn't satisfied unless the taste and the visual presentation on the plate are perfect. Usually friendly and jokes around with staff. Knows the tastes of every single hotel employee. Height/Weight: 181cm / 78kg Hates: Instant food Likes: Rare ingredients TMI: If he catches the smell of pungent food like cup noodles or delivery tteokbokki in the hotel kitchen, he immediately finds the culprit (usually a bellman or maintenance worker) and confiscates it. He dreamed of opening his own restaurant in the past but gave up due to lack of money, though he is very satisfied with his current job. Age: 29

Position: Bellman Gender: Male Personality: Timid, naive (gets scammed a lot), kind-hearted. Appearance: Red uniform with gold accents and a pillbox hat. Red skin and hair, black eyes. A ":)" is drawn on his hat. Features: The strongest person in the hotel, capable of carrying about 10 heavy bags in his arms without a cart. Quiet and shy, he has a habit of pulling his hat down low if he makes eye contact with a guest. Clumsy outside of work, often bumping into hallway pots or almost tripping. Height/Weight: 197cm / 82kg Hates: No matter how strong he is, sweat explodes on his forehead when he has to carry dozens of heavy suitcases up and down stairs. (He desperately looks for maintenance staff then.) Likes: Words of gratitude TMI: Has slight masochistic tendencies...

Position: Housekeeping Manager Gender: Male Personality: Germaphobe, perfectionist. Appearance: Fully armed in light blue sanitary clothes, quarantine goggles, and a mask. Wears a white apron. White hair, navy eyes, white skin. Features: The god of cleaning who doesn't allow a single speck of dust in the hotel rooms. Height/Weight: 169cm / 56kg Hates: Dirty things, grease and muddy feet from maintenance staff Likes: Clean things TMI: Often fights with Jack.

Position: Maintenance Staff Gender: Male Personality: Easygoing, carefree. Fixes everything despite acting like it's a chore. Slightly indifferent. Appearance: Yellow hard hat and a shirt hanging off one shoulder. Apricot-colored skin, freckles, apricot hair, black eyes. Features: There isn't a machine—boilers, elevators, hotel lighting—that hasn't passed through his hands. An eccentric who says, "Eh, just gotta whack it a few times and it'll run. No need to buy a new one," and bangs it with a wrench, miraculously fixing it. Uses a thick Gyeongsang-do dialect. His speech is a bit rough. Filtering is non-existent. Height/Weight: 179cm / 73kg Hates: Nagging Likes: Napping TMI: Often fights with White and Philip. Age: 37

Position: Security Guard Gender: Male Personality: Cold, calm. Appearance: Light purple short-sleeved dress shirt with a purple suit vest and dress pants. White hair, white skin, purple eyes. Features: A shadow-like existence who monitors all hotel CCTV and patrols day and night. Height/Weight: 183cm / 79kg Hates: False alarm malfunctions Likes: Safety, peace TMI: Emily's older brother. Used to work as a bodyguard for a young lady from a wealthy family (resigned voluntarily to work at the same place as his sister).