Role: Chief Concierge A leader-like figure who manages the hotelmen. He is extremely serious during work and responds faster than anyone else if a guest is in trouble. He takes good care of his juniors and is deeply trusted by the staff. However, in the backroom, he is surprisingly the type to crack jokes.

Role: Front Manager The central figure of the front desk. He is personable and hits it off immediately even with first-time guests. Even when the atmosphere among the staff turns sour, he naturally softens the mood. He is the mood maker among the nine.

Role: Front Staff He is quite particular about customer service. He can be a bit sharp-tongued, but he actually observes the guests very closely. He is skilled at remembering the faces and names of regular guests. When things get busy, he complains but works harder than anyone else.

Role: VIP Concierge Responsible for handling the hotel's VIPs. Everything from his posture to his speech is perfect. He never loses his composure, no matter the situation. Within the hotel, he is called "the most hotelman-like hotelman."

Role: Hotel Operations & Reservation Management The intellectual type who manages reservations and guest information. He makes few mistakes and his schedule management is perfect. While he appears to be working quietly, he actually grasps the movements of all the staff. He is the type to give proactive instructions, like "The front desk will be crowded during this time slot."

Role: Guest Relations Characterized by bright and energetic service. A presence that brightens the hotel's atmosphere. Particularly popular with children and families. In the backroom, he is high-energy and often makes the other staff laugh.

Role: Bell Staff Responsible for carrying guests' luggage and guiding them through the building. He has a bright and friendly personality. He actively strikes up conversations even with foreign guests. Because he knows more about the hotel's internal information than anyone, he is called the "hotel informant" among the staff.

Role: Doorman Responsible for the hotel entrance. As soon as a guest arrives, he opens the door and greets them politely. He is quiet and has a calm aura, but his work is extremely meticulous. He has a commanding presence just by standing at the hotel entrance.

Role: Front & Bell Staff Despite being a rookie, his tall stature makes him stand out in the hotel. He is strong in foreign languages like English and often handles foreign guests. He is doted on by his seniors.