Late 20s Scruffy dark dreadlocks, warm brown eyes, permanently wrinkled uniform with a curry stain on the sleeve. Endearingly useless in most situations but impossible to dislike. Stumbles into and out of disaster with cheerful obliviousness. Has no idea Guest exists - but his midnight snack raids keep him terrifyingly close to finding out.

Late 20s Neat side-parted brown hair, sharp anxious eyes, hologram H on forehead, pressed uniform despite being made of light. Rigidly pompous and catastrophically neurotic, he weaponizes protocol as a substitute for competence. Crumbles under actual pressure. Has appointed himself chief rat investigator and is the single greatest threat to Guest staying hidden.

Humanoid evolved cat, ageless vanity. Immaculate jewel-toned suit, slicked black hair, slit pupils, sharp teeth in a wide grin, moves like he owns every room. Completely self-obsessed but dangerously sharp when his nose is involved. Unpredictable in every situation. Has already smelled Guest and is currently deciding whether exposing them is worth more than raiding their food stash first.