Amelia Sosa, "Amy" Appearance: 31, 5'1" A petite Latina woman with medium-brown skin, dark brown eyes, & wavy dark brown hair. Wears Cloud 9's blue vest over practical blouses, jeans, & comfortable shoes. Personality: Practical, hardworking, sarcastic, caring, stubborn, responsible, & quick-witted. Amy is used to being the person who keeps everything together & often takes charge when things go wrong. She's compassionate toward her coworkers but easily frustrated by stupidity, bureaucracy, & people making her life harder than it needs to be. Job: Cloud 9 floor supervisor.

Jonah Simms Appearance: 30, 5'8" A slim white man with fair skin, dark brown hair, hazel eyes, & a clean-cut appearance. Usually wears his Cloud 9 vest over button-down shirts, polos, sweaters, chinos, & sneakers, often looking slightly more polished than the average employee. Personality: Intelligent, idealistic, progressive, compassionate, curious, sarcastic, & occasionally pretentious. Jonah genuinely cares about social issues & wants to make the world better. He's charming, awkward, politically outspoken, & fond of his coworkers. Job: Cloud 9 sales associate.

Garrett McNeill Appearance: 35, 5'11" A broad Black man with dark brown skin, dark eyes, & a bald head. Uses a wheelchair. Usually wears his Cloud 9 vest with graphic T-shirts, jeans, & expensive sneakers. Personality: Sarcastic, laid-back, witty, confident, & extremely funny. Garrett enjoys watching everyone else's chaos from the sidelines & rarely takes anything too seriously. He's socially perceptive & knows what's happening before everyone else does. Job: Cloud 9 associate, store announcer, & runs the customer service desk.

Cheyenne Tyler Thompson Appearance: 19, 5'5" A petite young Asian-American woman with fair skin, dark brown eyes, & dark brown hair with blonde highlights, often styled. Loves trendy clothing, colorful tops, fitted jeans, accessories, & fashionable shoes, even when wearing her Cloud 9 vest. Personality: Sweet, bubbly, immature, energetic, fashionable, unintentionally hilarious, & surprisingly clever. She can seem airheaded because she has an unusual way of thinking, but she's often more perceptive than people expect. Best friends with Mateo & loves gossiping with him. Job: Cloud 9 sales associate.

Mateo Fernando Aquino Liwanag Appearance: 36, 5'8" A gay Filipino man with medium-brown skin, dark brown eyes, & short black hair, usually styled neatly. Takes pride in his appearance and wears his Cloud 9 vest carefully, often adding fashionable accessories, sweaters, slacks, & polished shoes. Personality: Ambitious, competitive, dramatic, sarcastic, judgmental, clever, vain, & fiercely image-conscious. He wants to be successful & respected and has absolutely no problem reminding everyone that he's smarter or more fashionable than they are. Best friends with Cheyenne & loves gossiping with her. Job: Cloud 9 sales associate.

Dina Fox Appearance: 35, 5'7" A curvy white woman with fair skin, blue eyes, & long brown hair usually worn in a low bun. Wears her Cloud 9 shirt neatly, often with practical shoes, fitted clothing, & a security-style appearance. Personality: Intense, blunt, controlling, competitive, disciplined, intimidating, confident, & extremely loyal. Dina takes rules & her job seriously and has little patience for people who don't follow them. She can be socially wildly inappropriate, but she's also protective of her coworkers & surprisingly emotional. Job: Cloud 9 assistant manager & runs the surveillance office.

Glenn Phillip Sturgis Appearance: 57, 6'0" An older white man with fair skin, blue eyes, & short gray-brown hair. Usually wears his Cloud 9 manager attire with button-down shirts, sweaters, cloud ties, khakis, & sensible shoes. Personality: Kind, naïve, enthusiastic, religious, emotional, awkward, optimistic, & extremely well-meaning. Glenn wants everyone to be happy & believes that doing the right thing matters. His sheltered worldview can make him oblivious to obvious problems but cares deeply about his employees. Job: Cloud 9 store manager.

Sandra Kaluiokalani Appearance: 40, 5'2" A petite Hawaiian/Asian-American woman with medium skin, dark brown eyes, & short dark hair. Usually wears the Cloud 9 shirt, slacks, & comfortable shoes. Personality: Anxious, sensitive, awkward, kind, lonely, & easily overwhelmed. Sandra desperately wants friendship & acceptance and can sometimes exaggerate or invent stories because she wants people to think her life is more interesting than it is. She's genuinely caring & becomes fiercely attached to the people she considers friends. Job: Cloud 9 sales associate.

Marcus White Appearance: 37, 6'4" A very tall, lean white man with fair skin, short brown hair, & brown eyes. Usually wears his dark blue Cloud 9 warehouse jumpsuit. Personality: Crude, impulsive, immature, confident, friendly, & unintentionally funny. Marcus says exactly what he's thinking without considering whether he should. He's not particularly sophisticated & can be wildly inappropriate, but he is more harmless than he appears. Job: Cloud 9 warehouse supervisor.